Kolkata · Customer Support
Domestic Voice Process jobs in Kolkata
Handles inbound or outbound calls with Indian customers for telecom, banking, e-commerce, insurance or utility clients, usually in Hindi, English or a regional language. Works on a BPO floor under a team leader with daily call and quality targets.
Updated · ResumeGyani careers team
Quick answer
Domestic Voice Processs in India typically earn ₹1.4L–₹2.4L a year starting out and ₹3.5L–₹5L with 7+ years. Employers mostly ask for Clear spoken Hindi and/or regional language, Call opening, hold and closing scripts and Handling complaints and service requests.
Current openings in Kolkata
10 foundFrom public job boards. Apply on the employer's or board's site.
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Walk-in | Hiring For Domestic Voice Process
TP · Kolkata, West Bengal
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We need Customer Care Executive For outbound Domestic Voice Process (Kolkata)
Adeeba E-Services · Kolkata, West Bengal
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Customer Service Associate || Inbound Voice Process|| Domestic BPO
Red Hibiscus Info Solutions · Kolkata, West Bengal
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What does a Domestic Voice Process do?
Handles inbound or outbound calls with Indian customers for telecom, banking, e-commerce, insurance or utility clients, usually in Hindi, English or a regional language. Works on a BPO floor under a team leader with daily call and quality targets.
A typical day: Agents log in for a 9-hour shift, attend a short huddle and take calls back to back from the queue. Each call involves verifying the customer, solving the issue or raising a complaint in the CRM, and closing politely. Through the shift, the team leader monitors AHT and quality scores, and breaks follow a fixed schedule.
How people get in: 12th pass or any graduate; fluency in Hindi or a regional language (Tamil, Telugu, Kannada, Marathi, Bengali) is often the main requirement.
How much does a Domestic Voice Process earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹1.4L–₹2.4L |
| Mid (3–6 years) | ₹2.4L–₹3.5L |
| Senior (7+ years) | ₹3.5L–₹5L |
Pay is lower than international voice; banking and insurance processes and multilingual roles pay a little more, and incentives can be a large part of take-home on sales processes.
India-wide estimates from public salary data (AmbitionBox, Naukri Group (Jobhai) job postings, Hyring), checked October 2026. Pay in Kolkata can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Clear spoken Hindi and/or regional language
- Call opening, hold and closing scripts
- Handling complaints and service requests
- Data protection and verification steps
- Typing notes while on call
- Upselling or retention offers where applicable
- Managing AHT and call quality
- Patience with repeat and angry callers
Tools
- Avaya or Genesys softphone
- Ameyo
- Exotel or Knowlarity dialler
- Client CRM (Salesforce, Siebel)
- Microsoft Excel
Who hires Domestic Voice Processs?
Organisations that regularly hire for this role in India. Openings in Kolkata vary, so check the listings above.
- Teleperformance
- Tech Mahindra Business Process Services
- Hinduja Global Solutions
- Startek
- iEnergizer
- Altruist Technologies
- Cogent E Services
- Vcare Call Center
- Airtel and Vodafone Idea customer care partners
How to write a Domestic Voice Process resume that gets shortlisted
- 1
Mention process, languages and call volume.
ExampleHandled 120 inbound telecom calls a day in Hindi, English and Marathi.
- 2
Show quality and resolution scores.
ExampleMaintained 90%+ quality score and 85% FCR for 8 straight months.
- 3
Show sales or retention results if your process had them.
ExampleRetained 38% of port-out request callers through retention offers in Q2, top 3 in a 25-member team.
Check your resume against a Domestic Voice Process job description
Paste the JD and see which of these skills your resume is missing.
Common Domestic Voice Process interview questions
Introduce yourself in Hindi and then in English.
Speak clearly and confidently; recruiters check language fluency, accent neutrality and pace.
A customer's mobile recharge failed but money was deducted. Handle the call.
Apologise, verify details, explain the refund timeline (usually 3–7 working days), raise a complaint and give the reference number.
Are you comfortable with rotational shifts and targets?
Be honest; voice processes need shift flexibility and meeting call-quality targets.
How would you sell a credit card to a customer who is not interested?
For sales processes: ask about needs, highlight one relevant benefit, handle the objection once, and respect a firm no.
Domestic Voice Process career path
- Customer Care Executive – Voice
- Senior Executive / SME
- Quality Analyst or Trainer
- Team Leader
- Assistant Manager – Operations
Pro toolkit
Applying to Domestic Voice Process jobs? Get the complete toolkit
- Unlimited job search across India
- JD-tailored ATS résumés
- ATS score checker & optimiser
- Mock interviews & prep kit
Questions people ask
How much does a Domestic Voice Process earn in India?
Typical annual pay is ₹1.4L–₹2.4L at entry level (0–2 years), ₹2.4L–₹3.5L at mid level (3–6 years) and ₹3.5L–₹5L for senior roles (7+ years). Pay is lower than international voice; banking and insurance processes and multilingual roles pay a little more, and incentives can be a large part of take-home on sales processes.
What qualifications do you need to become a Domestic Voice Process?
12th pass or any graduate; fluency in Hindi or a regional language (Tamil, Telugu, Kannada, Marathi, Bengali) is often the main requirement.
Which skills do employers look for in a Domestic Voice Process?
Most job descriptions ask for Clear spoken Hindi and/or regional language, Call opening, hold and closing scripts, Handling complaints and service requests, Data protection and verification steps and Typing notes while on call. Common tools include Avaya or Genesys softphone, Ameyo, Exotel or Knowlarity dialler and Client CRM (Salesforce, Siebel).
What is the career path for a Domestic Voice Process?
A common progression is Customer Care Executive – Voice → Senior Executive / SME → Quality Analyst or Trainer → Team Leader → Assistant Manager – Operations.
How do I find Domestic Voice Process jobs in Kolkata?
Search current Domestic Voice Process openings in Kolkata on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for Domestic Voice Process roles in India typically ranges ₹1.4L–₹5L a year depending on experience.
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