Kolkata · Customer Support
Customer Support Executive jobs in Kolkata
Handles customer queries and complaints across phone, email, chat or social media for a company or BPO, solving issues or routing them to the right team. Works with team leaders, quality analysts and back-end departments such as billing, logistics or tech.
Updated · ResumeGyani careers team
Quick answer
Customer Support Executives in India typically earn ₹1.6L–₹3L a year starting out and ₹4.5L–₹7L with 7+ years. Employers mostly ask for Query resolution across phone, email and chat, Complaint handling and de-escalation and Ticketing and CRM updates.
Current openings in Kolkata
10 foundFrom public job boards. Apply on the employer's or board's site.
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Customer Executive- Kolkata
PepsiCo · Kolkata, West Bengal
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Customer Support Executive Voice & Non Voice
GHARDHARA REAL SQUARE PRIVATE LIMITED · Kolkata, West Bengal
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Customer Support Executive Cse Kolkata (India)
Edurun Virtuoso Services Private · Kolkata, West Bengal
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What does a Customer Support Executive do?
Handles customer queries and complaints across phone, email, chat or social media for a company or BPO, solving issues or routing them to the right team. Works with team leaders, quality analysts and back-end departments such as billing, logistics or tech.
A typical day: The executive logs in, reads process updates and starts on the queue of calls, chats or emails. Each case means checking the customer's order or account, solving what they can and raising tickets for back-end teams. Through the shift, they track their AHT, quality and CSAT, and follow up on pending tickets before logging out.
How people get in: 12th pass or any graduate; clear communication in English, Hindi or a regional language matters more than the degree.
How much does a Customer Support Executive earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹1.6L–₹3L |
| Mid (3–6 years) | ₹3L–₹4.5L |
| Senior (7+ years) | ₹4.5L–₹7L |
In-house support at product firms, banks and international processes pays more than domestic BPOs; incentives and shift allowances add to take-home pay.
India-wide estimates from public salary data (AmbitionBox), checked October 2026. Pay in Kolkata can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Query resolution across phone, email and chat
- Complaint handling and de-escalation
- Ticketing and CRM updates
- Following SLAs and escalation matrix
- Product and policy knowledge
- Clear written replies for email
- Regional language support
- Basic order, billing and account system navigation
Tools
- Freshdesk
- Zendesk
- Salesforce Service Cloud
- Zoho Desk
- Microsoft Excel
Who hires Customer Support Executives?
Organisations that regularly hire for this role in India. Openings in Kolkata vary, so check the listings above.
- Concentrix
- Teleperformance
- Infosys BPM
- Startek
- Amazon (Customer Service)
- Flipkart
- Airtel
- HDFC Bank (phone banking)
- Zomato
- Teamlease-staffed support roles
How to write a Customer Support Executive resume that gets shortlisted
- 1
State the process, channel and volume.
ExampleHandled 70–80 inbound calls and emails a day for a telecom process in Hindi and English.
- 2
Show quality and customer scores.
ExampleAchieved 91% CSAT and 88% first contact resolution over 9 months.
- 3
Show recognition or extra responsibility.
ExampleRated top performer for 4 months in a 20-member team; trained 6 new joiners as buddy.
Check your resume against a Customer Support Executive job description
Paste the JD and see which of these skills your resume is missing.
Common Customer Support Executive interview questions
A customer is angry because the product arrived damaged. How do you handle it?
Listen, apologise, confirm details, explain replacement or refund steps and timelines, and follow up.
What do CSAT, AHT and FCR mean?
Customer satisfaction, average handle time and first contact resolution; explain why balancing them matters.
Are you comfortable with rotational shifts and weekend offs on weekdays?
Answer honestly; employers ask this because shift flexibility is a core requirement.
What would you do if you don't know the answer to a customer's question?
Never guess; check the knowledge base, ask the TL or SME, set a callback time and keep the promise.
Customer Support Executive career path
- Customer Support Executive
- Senior Executive / SME
- Quality Analyst or Process Trainer
- Team Leader
- Assistant Manager – Customer Service
Pro toolkit
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- Unlimited job search across India
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- Mock interviews & prep kit
Questions people ask
How much does a Customer Support Executive earn in India?
Typical annual pay is ₹1.6L–₹3L at entry level (0–2 years), ₹3L–₹4.5L at mid level (3–6 years) and ₹4.5L–₹7L for senior roles (7+ years). In-house support at product firms, banks and international processes pays more than domestic BPOs; incentives and shift allowances add to take-home pay.
What qualifications do you need to become a Customer Support Executive?
12th pass or any graduate; clear communication in English, Hindi or a regional language matters more than the degree.
Which skills do employers look for in a Customer Support Executive?
Most job descriptions ask for Query resolution across phone, email and chat, Complaint handling and de-escalation, Ticketing and CRM updates, Following SLAs and escalation matrix and Product and policy knowledge. Common tools include Freshdesk, Zendesk, Salesforce Service Cloud and Zoho Desk.
What is the career path for a Customer Support Executive?
A common progression is Customer Support Executive → Senior Executive / SME → Quality Analyst or Process Trainer → Team Leader → Assistant Manager – Customer Service.
How do I find Customer Support Executive jobs in Kolkata?
Search current Customer Support Executive openings in Kolkata on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for Customer Support Executive roles in India typically ranges ₹1.6L–₹7L a year depending on experience.
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