Mumbai · Customer Support
Telecaller jobs in Mumbai
Makes outbound calls (and takes some inbound calls) to generate leads, sell products, collect payments, verify details or book appointments for banks, NBFCs, insurers, edtech, real estate and other businesses. Works to daily call and conversion targets under a team leader.
Updated · ResumeGyani careers team
Quick answer
Telecallers in India typically earn ₹1.2L–₹2.2L a year starting out and ₹3.2L–₹4.5L with 7+ years. Employers mostly ask for Outbound cold and warm calling, Pitching a product in Hindi or regional language and Objection handling.
Current openings in Mumbai
8 foundFrom public job boards. Apply on the employer's or board's site.
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Telecaller Intern
India International Travel Mart · Mumbai, Maharashtra
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Telecaller – Patient Coordination & Lead Management
Surgistone Healthcare · Mumbai, Maharashtra
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Telecaller - 5 Day's Working-Kurla
The Retail Jeweller India · Mumbai, Maharashtra
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What does a Telecaller do?
Makes outbound calls (and takes some inbound calls) to generate leads, sell products, collect payments, verify details or book appointments for banks, NBFCs, insurers, edtech, real estate and other businesses. Works to daily call and conversion targets under a team leader.
A typical day: The telecaller gets a list of leads in the dialler and makes 100–200 calls through the day. Each call means a short pitch, answering questions, handling objections and logging the outcome or scheduling a callback. At day end, the team leader reviews talk time, connected calls and conversions against target.
How people get in: 10th or 12th pass or any graduate; fluency in Hindi or the local language and comfort on the phone matter more than the degree.
How much does a Telecaller earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹1.2L–₹2.2L |
| Mid (3–6 years) | ₹2.2L–₹3.2L |
| Senior (7+ years) | ₹3.2L–₹4.5L |
Fixed pay is low and incentives on conversions can add a lot; insurance, loan and edtech sales telecalling pays more than verification or survey calling.
India-wide estimates from public salary data (AmbitionBox), checked October 2026. Pay in Mumbai can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Outbound cold and warm calling
- Pitching a product in Hindi or regional language
- Objection handling
- Lead qualification and follow-ups
- Payment reminder and soft collection calls
- Updating leads in CRM or Excel
- Meeting daily call and conversion targets
- Following DND and TRAI calling rules
Tools
- Exotel or Knowlarity dialler
- Ameyo or Ozonetel
- Zoho CRM or LeadSquared
- Microsoft Excel or Google Sheets
- WhatsApp Business
Certifications that help
- IRDAI POSP certification (for insurance telesales)
Who hires Telecallers?
Organisations that regularly hire for this role in India. Openings in Mumbai vary, so check the listings above.
- PolicyBazaar
- HDFC Bank
- ICICI Bank
- Bajaj Finserv
- Yes Bank
- Justdial
- upGrad
- PhysicsWallah
- Square Yards
- IndiaMART
How to write a Telecaller resume that gets shortlisted
- 1
Show call volume and conversions.
ExampleMade 150+ outbound calls a day and converted 4% of leads into paid insurance policies.
- 2
Show revenue or target achievement.
ExampleAchieved 112% of monthly target for 5 straight months, generating about ₹18 lakh in premiums.
- 3
Mention languages and CRM discipline.
ExamplePitched in Hindi, Marathi and English; kept 100% of call outcomes updated in LeadSquared.
Check your resume against a Telecaller job description
Paste the JD and see which of these skills your resume is missing.
Common Telecaller interview questions
Pitch this personal loan (or policy, or course) to me as if I just picked up your call.
Ask a question first to learn the need, pitch one clear benefit, handle the objection and ask for the next step.
A customer says 'I am busy, call later'. What do you do?
Politely ask for a specific callback time, note it in the CRM, and call exactly then.
How many calls can you make in a day?
Give a realistic number (100–200 depending on process) and show you understand quality matters more than raw dials.
How do you handle rejection?
Show resilience: treat no as normal, learn from calls, and keep energy up for the next call.
Telecaller career path
- Telecaller
- Senior Telecaller
- Tele-sales Team Leader
- Inside Sales Executive
- Sales Manager
Pro toolkit
Applying to Telecaller jobs? Get the complete toolkit
- Unlimited job search across India
- JD-tailored ATS résumés
- ATS score checker & optimiser
- Mock interviews & prep kit
Questions people ask
How much does a Telecaller earn in India?
Typical annual pay is ₹1.2L–₹2.2L at entry level (0–2 years), ₹2.2L–₹3.2L at mid level (3–6 years) and ₹3.2L–₹4.5L for senior roles (7+ years). Fixed pay is low and incentives on conversions can add a lot; insurance, loan and edtech sales telecalling pays more than verification or survey calling.
What qualifications do you need to become a Telecaller?
10th or 12th pass or any graduate; fluency in Hindi or the local language and comfort on the phone matter more than the degree.
Which skills do employers look for in a Telecaller?
Most job descriptions ask for Outbound cold and warm calling, Pitching a product in Hindi or regional language, Objection handling, Lead qualification and follow-ups and Payment reminder and soft collection calls. Common tools include Exotel or Knowlarity dialler, Ameyo or Ozonetel, Zoho CRM or LeadSquared and Microsoft Excel or Google Sheets.
What is the career path for a Telecaller?
A common progression is Telecaller → Senior Telecaller → Tele-sales Team Leader → Inside Sales Executive → Sales Manager.
How do I find Telecaller jobs in Mumbai?
Search current Telecaller openings in Mumbai on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for Telecaller roles in India typically ranges ₹1.2L–₹4.5L a year depending on experience.
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