Gurgaon · Customer Support
Technical Support Engineer jobs in Gurgaon
Troubleshoots and resolves technical issues for users of software, SaaS, hardware, networks or devices, by phone, chat, email or remote session. Works with escalation engineers, developers, QA and account teams, and documents fixes in a knowledge base.
Updated · ResumeGyani careers team
Quick answer
Technical Support Engineers in India typically earn ₹2.2L–₹4L a year starting out and ₹8L–₹15L+ with 7+ years. Employers mostly ask for Troubleshooting Windows, macOS and Linux issues, Networking basics and Log analysis and reproducing bugs.
Current openings in Gurgaon
10 foundFrom public job boards. Apply on the employer's or board's site.
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Technical Support Engineer- AIML (Gurugram)
Hitachi Global · Gurugram, Haryana
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IT Support Engineer (Service Desk & End User Support)
mediasense · Gurugram, Haryana
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Technical Support Engineer - Fresher
ASCLOUDSECURE · Gurugram, Haryana
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What does a Technical Support Engineer do?
Troubleshoots and resolves technical issues for users of software, SaaS, hardware, networks or devices, by phone, chat, email or remote session. Works with escalation engineers, developers, QA and account teams, and documents fixes in a knowledge base.
A typical day: The engineer works through a ticket queue, prioritising by severity and SLA. Each issue involves asking the right questions, checking logs or configurations, reproducing the problem and applying a fix or workaround, often over a remote session. Bugs are escalated to engineering with clear steps, and solved cases are written up for the knowledge base.
How people get in: Usually a B.Tech, BCA, B.Sc IT or diploma in computers; certifications such as CCNA or Microsoft help for infrastructure-focused roles.
How much does a Technical Support Engineer earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹2.2L–₹4L |
| Mid (3–6 years) | ₹4L–₹8L |
| Senior (7+ years) | ₹8L–₹15L+ |
Product and SaaS companies (L2/L3 support) pay well above BPO tech-support desks; cloud, networking and database skills move pay up.
India-wide estimates from public salary data (AmbitionBox, PayScale, Indeed India), checked October 2026. Pay in Gurgaon can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Troubleshooting Windows, macOS and Linux issues
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Log analysis and reproducing bugs
- Ticket triage and SLA handling (L1/L2/L3)
- Remote desktop support
- SQL queries for data checks
- API and integration troubleshooting with Postman
- Writing knowledge base articles
Tools
- ServiceNow
- Jira Service Management
- Zendesk
- TeamViewer or AnyDesk
- Postman
- Microsoft Intune / Active Directory
Certifications that help
- CompTIA A+
- Cisco CCNA
- Microsoft Certified: Azure Fundamentals or Modern Desktop Administrator
- ITIL 4 Foundation
Who hires Technical Support Engineers?
Organisations that regularly hire for this role in India. Openings in Gurgaon vary, so check the listings above.
- Microsoft India (support via partners)
- Zoho
- Freshworks
- Cisco
- Dell Technologies
- HP India
- Wipro
- TCS
- Concentrix
- Sutherland
How to write a Technical Support Engineer resume that gets shortlisted
- 1
Show ticket volume, SLA and resolution.
ExampleResolved about 45 L2 tickets a week with 96% within SLA for a B2B SaaS product.
- 2
Name the technologies you support.
ExampleSupported 1,200 Windows 11 and Microsoft 365 users, fixing Intune enrolment and Outlook sync issues.
- 3
Show work that reduced repeat issues.
ExampleWrote 30 knowledge base articles that cut repeat tickets on login errors by 35% in 2 months.
Check your resume against a Technical Support Engineer job description
Paste the JD and see which of these skills your resume is missing.
Common Technical Support Engineer interview questions
A user says 'the internet is not working'. How do you troubleshoot?
Go layer by layer: physical link, IP config, gateway ping, DNS resolution, proxy/VPN, then the specific app.
What is the difference between L1, L2 and L3 support?
L1 handles common issues and triage, L2 deeper troubleshooting and configuration, L3 code-level or engineering fixes.
How do you write a bug escalation for developers?
Include environment, exact steps to reproduce, expected vs actual result, logs or screenshots and customer impact.
What happens when you type a URL into a browser?
Explain DNS lookup, TCP/TLS handshake, HTTP request and response, and rendering; common in Indian tech support interviews.
Technical Support Engineer career path
- Technical Support Associate (L1)
- Technical Support Engineer (L2)
- Senior Support Engineer (L3)
- Support Lead / Escalation Engineer
- Technical Support Manager
Pro toolkit
Applying to Technical Support Engineer jobs? Get the complete toolkit
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- Mock interviews & prep kit
Questions people ask
How much does a Technical Support Engineer earn in India?
Typical annual pay is ₹2.2L–₹4L at entry level (0–2 years), ₹4L–₹8L at mid level (3–6 years) and ₹8L–₹15L+ for senior roles (7+ years). Product and SaaS companies (L2/L3 support) pay well above BPO tech-support desks; cloud, networking and database skills move pay up.
What qualifications do you need to become a Technical Support Engineer?
Usually a B.Tech, BCA, B.Sc IT or diploma in computers; certifications such as CCNA or Microsoft help for infrastructure-focused roles.
Which skills do employers look for in a Technical Support Engineer?
Most job descriptions ask for Troubleshooting Windows, macOS and Linux issues, Networking basics, Log analysis and reproducing bugs, Ticket triage and SLA handling and Remote desktop support. Common tools include ServiceNow, Jira Service Management, Zendesk and TeamViewer or AnyDesk.
What is the career path for a Technical Support Engineer?
A common progression is Technical Support Associate (L1) → Technical Support Engineer (L2) → Senior Support Engineer (L3) → Support Lead / Escalation Engineer → Technical Support Manager.
How do I find Technical Support Engineer jobs in Gurgaon?
Search current Technical Support Engineer openings in Gurgaon on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for Technical Support Engineer roles in India typically ranges ₹2.2L–₹15L+ a year depending on experience.
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