Kolkata · Software & IT
IT Support Specialist jobs in Kolkata
Fixes everyday IT problems for employees: laptops, email, printers, VPN, Wi-Fi access and software installs, either on-site or remotely. Works through a ticketing system with network, system administration and vendor teams.
Updated · ResumeGyani careers team
Quick answer
IT Support Specialists in India typically earn ₹1.8L–₹3.5L a year starting out and ₹6L–₹12L+ with 7+ years. Employers mostly ask for Windows and macOS troubleshooting, Microsoft 365 and Outlook support and Active Directory user and password management.
Current openings in Kolkata
9 foundFrom public job boards. Apply on the employer's or board's site.
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It Technician
Osbee Solutions Private Limited · Kolkata, West Bengal
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IT Support Specialist (Remote | ) (Kolkata)
Synthires · Kolkata, West Bengal
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Senior Technical Support Specialist (Kolkata)
Caidya · Kolkata, West Bengal
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What does an IT Support Specialist do?
Fixes everyday IT problems for employees: laptops, email, printers, VPN, Wi-Fi access and software installs, either on-site or remotely. Works through a ticketing system with network, system administration and vendor teams.
A typical day: The day starts by checking the ticket queue and urgent calls, such as a manager who cannot connect to VPN before a meeting. You reset passwords, set up laptops for new joiners, fix Outlook and printer issues and escalate network problems. Before leaving you update tickets, track asset records and make sure SLA breaches are explained.
How people get in: Diploma, BCA, B.Sc IT or any graduate with hardware and networking training; certifications like CompTIA A+ help freshers.
How much does an IT Support Specialist earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹1.8L–₹3.5L |
| Mid (3–6 years) | ₹3.5L–₹6L |
| Senior (7+ years) | ₹6L–₹12L+ |
Most roles are with IT services and facility management vendors at the low end; MNC in-house IT, banks and those moving into L2/L3 or Microsoft 365 administration earn more.
India-wide estimates from public salary data (AmbitionBox), checked October 2026. Pay in Kolkata can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Windows and macOS troubleshooting
- Microsoft 365 and Outlook support
- Active Directory user and password management
- Basic networking (IP, DNS, DHCP, Wi-Fi, VPN)
- Laptop and printer hardware diagnostics
- Ticket handling within SLAs (ITIL basics)
- Remote support tools
- OS imaging and software deployment
Tools
- ServiceNow / Freshservice
- Active Directory
- Microsoft Intune / SCCM
- AnyDesk / TeamViewer
- Microsoft 365 admin center
Certifications that help
- CompTIA A+
- ITIL 4 Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Who hires IT Support Specialists?
Organisations that regularly hire for this role in India. Openings in Kolkata vary, so check the listings above.
- TCS
- Wipro
- HCLTech
- Tech Mahindra
- Infosys
- Accenture
- Computacenter
- Teleperformance
- Concentrix
- Sify Technologies
How to write an IT Support Specialist resume that gets shortlisted
- 1
Show ticket volume and SLA performance.
ExampleResolved 40+ tickets a day with 96% SLA compliance and a 4.7/5 user satisfaction score.
- 2
Show projects beyond tickets.
ExampleImaged and deployed 350 laptops for an office move over one weekend with no lost data.
- 3
Show first-call fixes or automation that cut tickets.
ExampleWrote a PowerShell script for mapped-drive issues, cutting related tickets 70% in 2 months.
Check your resume against an IT Support Specialist job description
Paste the JD and see which of these skills your resume is missing.
Common IT Support Specialist interview questions
A user says the internet is not working. How do you troubleshoot?
Go step by step: check cable/Wi-Fi, ipconfig, ping gateway and DNS, browser proxy, then escalate to network team.
How do you reset a password and unlock an account in Active Directory?
Explain the steps in ADUC, verifying user identity first and forcing change at next logon.
What is the difference between DNS and DHCP?
DHCP gives a device its IP address; DNS turns names into IP addresses. Give a symptom of each failing.
How do you handle several urgent tickets at once?
Talk about priority by business impact and SLA, keeping users updated, and escalating when needed.
IT Support Specialist career path
- IT Helpdesk / Desktop Support Engineer L1
- IT Support Specialist L2
- Senior IT Support / L3 Engineer
- IT Support Lead
- IT Manager / System Administrator
Pro toolkit
Applying to IT Support Specialist jobs? Get the complete toolkit
- Unlimited job search across India
- JD-tailored ATS résumés
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- Mock interviews & prep kit
Questions people ask
How much does an IT Support Specialist earn in India?
Typical annual pay is ₹1.8L–₹3.5L at entry level (0–2 years), ₹3.5L–₹6L at mid level (3–6 years) and ₹6L–₹12L+ for senior roles (7+ years). Most roles are with IT services and facility management vendors at the low end; MNC in-house IT, banks and those moving into L2/L3 or Microsoft 365 administration earn more.
What qualifications do you need to become an IT Support Specialist?
Diploma, BCA, B.Sc IT or any graduate with hardware and networking training; certifications like CompTIA A+ help freshers.
Which skills do employers look for in an IT Support Specialist?
Most job descriptions ask for Windows and macOS troubleshooting, Microsoft 365 and Outlook support, Active Directory user and password management, Basic networking and Laptop and printer hardware diagnostics. Common tools include ServiceNow / Freshservice, Active Directory, Microsoft Intune / SCCM and AnyDesk / TeamViewer.
What is the career path for an IT Support Specialist?
A common progression is IT Helpdesk / Desktop Support Engineer L1 → IT Support Specialist L2 → Senior IT Support / L3 Engineer → IT Support Lead → IT Manager / System Administrator.
How do I find IT Support Specialist jobs in Kolkata?
Search current IT Support Specialist openings in Kolkata on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for IT Support Specialist roles in India typically ranges ₹1.8L–₹12L+ a year depending on experience.
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