Delhi · Customer Support
International Voice Process jobs in Delhi
Takes calls from customers in the US, UK, Australia or other countries for clients in telecom, banking, healthcare, travel or tech support, usually in night or rotational shifts. Works under a team leader with strict quality, compliance and CSAT targets.
Updated · ResumeGyani careers team
Quick answer
International Voice Processs in India typically earn ₹2.5L–₹4L a year starting out and ₹5.5L–₹8L with 7+ years. Employers mostly ask for Fluent spoken English with neutral accent, Understanding US/UK accents and culture and Call control and empathy statements.
Current openings in Delhi
10 foundFrom public job boards. Apply on the employer's or board's site.
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International Voice Process - Night Shifts - Edutech Sales
Alphaone Management Services · Delhi
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International Travel Voice Process
outpace consultancy service · Delhi
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Hiring For International Chat and Voice process Salary upto 40k (Delhi)
Kisam Enterprises Faridabad · New Delhi, Delhi
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What does an International Voice Process do?
Takes calls from customers in the US, UK, Australia or other countries for clients in telecom, banking, healthcare, travel or tech support, usually in night or rotational shifts. Works under a team leader with strict quality, compliance and CSAT targets.
A typical day: The shift usually starts in the evening or night to match US or UK hours, with a team huddle on process updates. Agents take back-to-back calls on billing, orders or account issues, verifying identity, solving the problem and documenting in the CRM. Quality analysts audit calls, and the TL shares feedback on scores and AHT before shift end.
How people get in: 12th pass or any graduate with fluent spoken English and a clear, neutral accent; companies test through a versant or voice-and-accent round.
How much does an International Voice Process earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹2.5L–₹4L |
| Mid (3–6 years) | ₹4L–₹5.5L |
| Senior (7+ years) | ₹5.5L–₹8L |
US and UK processes, night shifts, cab facilities and incentives raise pay; technical, healthcare and banking processes pay more than basic customer service.
India-wide estimates from public salary data (Naukri Group (Jobhai) and TeamLease job postings, Jooble), checked October 2026. Pay in Delhi can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Fluent spoken English with neutral accent
- Understanding US/UK accents and culture
- Call control and empathy statements
- Compliance on data privacy (PCI, HIPAA where relevant)
- Account verification and documentation
- Handling billing and service queries
- Typing notes during calls
- Managing AHT, CSAT and quality targets
Tools
- Avaya or Genesys softphone
- NICE CXone
- Five9
- Salesforce Service Cloud
- Client billing or account systems
Certifications that help
- Versant English Test (score used in hiring)
Who hires International Voice Processs?
Organisations that regularly hire for this role in India. Openings in Delhi vary, so check the listings above.
- Concentrix
- Teleperformance
- Sutherland
- Startek
- Alorica
- TaskUs
- Infosys BPM
- Tech Mahindra Business Process Services
- Conduent
- iQor
How to write an International Voice Process resume that gets shortlisted
- 1
Name the region and process type.
ExampleHandled about 60 inbound US telecom billing calls per night shift for 18 months.
- 2
Show quality, CSAT and compliance scores.
ExampleKept CSAT at 4.6/5 and 100% compliance on PCI audits across 2 quarters.
- 3
Show awards or extra roles.
ExampleWon 'Agent of the Month' 3 times; mentored 8 new hires through their first 30 days on the floor.
Check your resume against an International Voice Process job description
Paste the JD and see which of these skills your resume is missing.
Common International Voice Process interview questions
Tell me about yourself in two minutes.
Speak at a steady pace with clear pronunciation; recruiters judge fluency, grammar and confidence.
Handle this mock call: a US customer is upset about a wrong charge on their bill.
Use empathy statements, verify the account, explain the charge, offer a correction and confirm the customer is satisfied.
Are you comfortable working night shifts permanently?
Be honest; night shifts are standard, and recruiters look for stability.
Read this paragraph aloud, then correct the errors in these sentences.
Reading, grammar and sentence-correction rounds (often a Versant-style test) are standard; practise tenses, articles and clear pronunciation.
International Voice Process career path
- Customer Service Associate – International Voice
- Senior Associate / SME
- Quality Analyst or Process Trainer
- Team Leader
- Assistant Manager – Operations
Pro toolkit
Applying to International Voice Process jobs? Get the complete toolkit
- Unlimited job search across India
- JD-tailored ATS résumés
- ATS score checker & optimiser
- Mock interviews & prep kit
Questions people ask
How much does an International Voice Process earn in India?
Typical annual pay is ₹2.5L–₹4L at entry level (0–2 years), ₹4L–₹5.5L at mid level (3–6 years) and ₹5.5L–₹8L for senior roles (7+ years). US and UK processes, night shifts, cab facilities and incentives raise pay; technical, healthcare and banking processes pay more than basic customer service.
What qualifications do you need to become an International Voice Process?
12th pass or any graduate with fluent spoken English and a clear, neutral accent; companies test through a versant or voice-and-accent round.
Which skills do employers look for in an International Voice Process?
Most job descriptions ask for Fluent spoken English with neutral accent, Understanding US/UK accents and culture, Call control and empathy statements, Compliance on data privacy and Account verification and documentation. Common tools include Avaya or Genesys softphone, NICE CXone, Five9 and Salesforce Service Cloud.
What is the career path for an International Voice Process?
A common progression is Customer Service Associate – International Voice → Senior Associate / SME → Quality Analyst or Process Trainer → Team Leader → Assistant Manager – Operations.
How do I find International Voice Process jobs in Delhi?
Search current International Voice Process openings in Delhi on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for International Voice Process roles in India typically ranges ₹2.5L–₹8L a year depending on experience.
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