Hyderabad · Customer Support
Chat Support Executive jobs in Hyderabad
Answers customer questions and resolves issues over live chat, in-app messaging and sometimes email, often handling two or three chats at once. Works within a team led by a team leader and follows process guidelines, macros and SLAs.
Updated · ResumeGyani careers team
Quick answer
Chat Support Executives in India typically earn ₹1.6L–₹2.8L a year starting out and ₹4L–₹6L with 7+ years. Employers mostly ask for Written English grammar and tone, Typing speed and accuracy and Handling concurrent chats.
Current openings in Hyderabad
10 foundFrom public job boards. Apply on the employer's or board's site.
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Walk-in || Hiring International Chat Support Executive || 6 Months Experience
IntouchCX · Hyderabad, Telangana
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Customer Support - Chat | 0-2 yrs | Hyderabad
Gryphon Hytech Services · Hyderabad, Telangana
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Chat Support Executive | WFO | Hyderabad | Upto 9LPA
Genius Consultants · Hyderabad, Telangana
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What does a Chat Support Executive do?
Answers customer questions and resolves issues over live chat, in-app messaging and sometimes email, often handling two or three chats at once. Works within a team led by a team leader and follows process guidelines, macros and SLAs.
A typical day: After logging in and reading process updates, the executive handles a steady flow of chats on orders, refunds, payments or account issues. They check order systems, apply the right policy, write clear replies and escalate tricky cases. Each chat is tagged and closed with notes, while the team leader watches response time and CSAT.
How people get in: Usually 12th pass or any graduate with good written English and typing speed of about 30–40 words per minute; freshers are widely hired.
How much does a Chat Support Executive earn in India?
| Experience | Typical annual CTC |
|---|---|
| Entry (0–2 years) | ₹1.6L–₹2.8L |
| Mid (3–6 years) | ₹2.8L–₹4L |
| Senior (7+ years) | ₹4L–₹6L |
International (US/UK) processes and product companies pay more than domestic BPO chat; night-shift allowance and incentives can add to take-home pay.
India-wide estimates from public salary data (AmbitionBox), checked October 2026. Pay in Hyderabad can differ; check the salary on each listing.
Which skills and tools do employers ask for?
Skills
- Written English grammar and tone
- Typing speed and accuracy
- Handling concurrent chats
- Using canned responses without sounding robotic
- Order, refund and account troubleshooting
- Following SOPs and escalation matrix
- De-escalating upset customers in writing
- Ticket tagging and notes
Tools
- Zendesk
- Freshdesk or Freshchat
- Intercom
- LiveChat
- Salesforce Service Cloud
Who hires Chat Support Executives?
Organisations that regularly hire for this role in India. Openings in Hyderabad vary, so check the listings above.
- Teleperformance
- Concentrix
- iEnergizer
- IntouchCX
- Alorica
- Amazon (Customer Service)
- Flipkart
- Swiggy
- Globiva
How to write a Chat Support Executive resume that gets shortlisted
- 1
Show volume, concurrency and speed.
ExampleHandled about 90 chats per shift with 3 concurrent sessions and first response under 30 seconds.
- 2
Show quality and CSAT.
ExampleMaintained 94% average CSAT and 92% quality score over 6 months on an e-commerce process.
- 3
Show anything extra, such as SME or macro work.
ExampleRewrote 25 canned responses, cutting average chat handle time by 1.5 minutes.
Check your resume against a Chat Support Executive job description
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Common Chat Support Executive interview questions
Write a reply to a customer whose refund is delayed by 10 days.
Apologise, state the actual status and timeline, avoid blaming, and give a clear next step.
How do you handle three chats at the same time?
Prioritise by urgency, use macros wisely, set expectations ('checking this for you'), and never let a chat go silent.
What is first response time and why does it matter?
Time to first reply; customers leave chats quickly, and it is a core SLA that affects CSAT.
A customer uses abusive language. What do you do?
Stay polite, give a warning as per policy, focus on the issue, and follow the process to end or escalate the chat.
Chat Support Executive career path
- Chat Support Executive
- Senior Chat Executive / SME
- Quality Analyst or Trainer
- Team Leader
- Assistant Manager – Operations
Pro toolkit
Applying to Chat Support Executive jobs? Get the complete toolkit
- Unlimited job search across India
- JD-tailored ATS résumés
- ATS score checker & optimiser
- Mock interviews & prep kit
Questions people ask
How much does a Chat Support Executive earn in India?
Typical annual pay is ₹1.6L–₹2.8L at entry level (0–2 years), ₹2.8L–₹4L at mid level (3–6 years) and ₹4L–₹6L for senior roles (7+ years). International (US/UK) processes and product companies pay more than domestic BPO chat; night-shift allowance and incentives can add to take-home pay.
What qualifications do you need to become a Chat Support Executive?
Usually 12th pass or any graduate with good written English and typing speed of about 30–40 words per minute; freshers are widely hired.
Which skills do employers look for in a Chat Support Executive?
Most job descriptions ask for Written English grammar and tone, Typing speed and accuracy, Handling concurrent chats, Using canned responses without sounding robotic and Order, refund and account troubleshooting. Common tools include Zendesk, Freshdesk or Freshchat, Intercom and LiveChat.
What is the career path for a Chat Support Executive?
A common progression is Chat Support Executive → Senior Chat Executive / SME → Quality Analyst or Trainer → Team Leader → Assistant Manager – Operations.
How do I find Chat Support Executive jobs in Hyderabad?
Search current Chat Support Executive openings in Hyderabad on job boards and company career pages, and tailor your resume to each job description: lead with the skills it lists and show results with numbers. Pay for Chat Support Executive roles in India typically ranges ₹1.6L–₹6L a year depending on experience.
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